Support

The details that help us support you

A filter to identify, an indicator light to understand, a change in operation. Gather your system's details to prepare for a useful conversation.

Prepare my support request

Identify your equipment precisely

Find the model name and serial number on the system's label or in the documents supplied at installation. Include the installation date and the last known service date.

Keep your manual and invoice to hand. The exact reference helps identify the consumable, procedure or support terms that apply to your installation.

Describe what you see

A clear description helps prepare the right visit or checks.

The change

Note what has changed: flow, temperature, bubbles, an indicator light or a displayed message. Copy the code exactly as it appears on the screen.

The timing

State when it started and under what circumstances: when turning on the tap, after filling several carafes or following maintenance.

The context

Mention any recent water outage, long absence or consumable replacement. Include any checks already carried out according to the manual.

Find the right consumable

Use the reference for the cartridge, CO₂ cylinder or salt recommended in the manual. A part's appearance helps identify it; its reference lets you check compatibility.

For replacement and restart procedures, follow the instructions for the installed model. The product pages explain the role of each consumable.

Refer to your installation documents

Your installer's contact details and support arrangements are listed in your installation documents. Use this contact for enquiries about a system already installed.

Before a long absence or restarting the system, follow the procedure in the manual. Any work on the gas circuit, power supply or inside the system must follow the manufacturer's instructions and be handled by a qualified professional.

Your questions

The details
that matter.

What information should I provide about an indicator light?

Include the model, the exact message or code, when it appears and the most recent consumable changes. The manual explains the actions to take for that signal.

How do I find the next service date?

Check the schedule provided at installation and the service dates kept with your manual. Ask how often each consumable needs replacing if this is not yet clear.

How do I make a warranty claim?

Have your invoice, system reference and a description of the problem ready. The applicable terms are those in your installation's sales and support documents.

Does the form in this version open a case?

Describe your request in the form. For an installed system, you can also use the contact details in your installation documents.

What about your everyday needs?

Let's turn your questions into a solution that fits.